INTRODUCTION

Welcome to Agastya RO Service, your go-to solution for RO water purifier maintenance, installation, repair, and AMC services. By using our services, you agree to abide by the following terms and conditions. Please read them carefully before availing of our services. By availing our services, you agree to these terms and conditions.

1. Services Offered

Agastya RO Service provides the following services:

• RO Water Purifier Repair
• RO Water Purifier Installation
• Annual Maintenance Contracts (AMC)
• RO Water Purifier Service and Cleaning.
• RO System Upgrades and Modifications.

2. Service Areas

We provide RO services in Jabalpur, Madhya Pradesh. Availability of services outside this area may vary.

3. Service Requests

All service requests must be made through our customer support team via the phone number +91-8815942068 or via email at agastyaroservice@gmail.com.

The service request should include details such as the type of service required, the model of the RO water purifier, and the service location (Jabalpur or nearby areas).

4. Pricing & Payment

The prices for services, repairs, and maintenance will be quoted based on the type of service and any additional components that may need to be replaced.

Payments are due upon service completion. Accepted payment methods include cash, credit/debit card, and bank transfer.

For Annual Maintenance Contracts (AMC), payment terms will be outlined separately in the AMC agreement.

5. Warranty on Services and Repairs

We offer a 30-day warranty on services provided (excluding replacement parts).

Parts replaced during repairs are covered by a manufacturer warranty, which may vary depending on the manufacturer.

Warranty claims must be made within the stated period, and faulty parts must be returned to us for inspection.

6. Customer Responsibilities

The customer is responsible for ensuring that the water purifier is accessible for service at the scheduled time.

Customers should provide clear and complete information about the water purifier and the issue for an accurate diagnosis and prompt service.

7. Service Appointment Cancellation

Customers may cancel a service appointment with at least 24 hours' notice. Cancellations made after this time may incur a cancellation fee.

If a service technician arrives at the scheduled location and the customer is unavailable, a no-show fee may apply

8. Liability

Agastya RO Service will not be held liable for any damage caused to the water purifier due to customer misuse, incorrect installation, or use of non-original parts.

We are not liable for any consequential loss or damage resulting from the use of the water purifier or any failure of service.

Our total liability shall not exceed the amount paid for the service.

9. Personal Data Protection

We respect your privacy and will only use the information provided to us for the purpose of completing your service request and related communication.

Personal data will not be shared with third parties without prior consent unless required by law.

10. Force Majeure

Agastya RO Service will not be held responsible for delays or failure to perform services due to events outside our control, such as natural disasters, strikes, or government regulations.

11. Modifications to Terms

Agastya RO Service reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and the updated terms will be effective immediately.

12. Spare Parts Condition

We may use genuine or compatible parts based on availability.

13. Refund Policy

Payments once made are non-refundable except in cases where the service has not been delivered or cannot be completed due to our fault.

14. Service Time Disclaimer

Service timelines are estimates and may vary depending on the issue and availability of parts.

15. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Jabalpur, Madhya Pradesh.